Privacy Policy

Last Updated: 1 June 2026

Introduction

Geyser Swan ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website geyser-swan.com or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Fill out a contact or booking form
• Subscribe to our newsletter
• Register for a workshop
• Purchase a gift voucher
• Contact us via email

This information may include:

• Name
• Email address
• Dietary requirements or allergies
• Workshop preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of access

How We Use Your Information

We use the information we collect to:

• Process workshop bookings and payments
• Communicate with you about your bookings
• Send you information about upcoming workshops (with your consent)
• Improve our website and services
• Respond to your enquiries
• Comply with legal obligations
• Accommodate dietary requirements and allergies

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third parties who help us operate our website, process payments, or deliver services (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting purposes.

Your Rights

Under Australian privacy law and, where applicable, the GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Cookies

We use cookies and similar technologies to enhance your browsing experience. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The date of the last update is shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Geyser Swan
142 Swan Street
Richmond VIC 3121
Australia
Email: [email protected]

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