GDPR Compliance

Last Updated: 1 June 2026

Our Commitment to GDPR

Although Geyser Swan is based in Australia, we are committed to protecting the privacy and data rights of all our users, including those located in the European Economic Area (EEA). We comply with the General Data Protection Regulation (GDPR) for all personal data we process relating to individuals in the EEA.

Data Controller

For the purposes of GDPR, the data controller is:

Geyser Swan Pty Ltd
142 Swan Street
Richmond VIC 3121
Australia
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent: Where you have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
Contract: Where processing is necessary for the performance of a contract with you (e.g., workshop bookings)
Legitimate Interests: Where processing is necessary for our legitimate interests, provided these do not override your rights (e.g., improving our services)
Legal Obligation: Where we need to comply with a legal obligation

Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.

Right to Rectification

You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.

Right to Erasure (Right to be Forgotten)

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests, including profiling. You also have the right to object to direct marketing at any time.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently make such automated decisions.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority in the EEA.

International Data Transfers

As we are based in Australia, your personal data may be transferred to and processed in Australia. Australia is not considered to provide an adequate level of data protection under GDPR. However, we implement appropriate safeguards to ensure your data is protected, including:

Standard contractual clauses approved by the European Commission
Technical and organisational security measures
Data minimisation practices

Data Protection Measures

We implement robust security measures to protect your personal data, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Staff training on data protection
Incident response procedures

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours. Where the breach is likely to result in a high risk to your rights, we will also notify you directly.

Contact Our Data Protection Team

For any questions regarding GDPR compliance or to exercise your rights:

Email: [email protected]
Subject: GDPR Enquiry

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